Refund policy

Order Cancellation

  • Orders are typically processed within 12 hours of receipt. As a result, cancellations are generally not feasible.

  • If the order has not yet been processed or shipped, we will do our best to accommodate your cancellation request.

  • Once your order has shipped, it cannot be cancelled.

Product Returns and Exchanges

We stand behind the quality of every Fewart product. If you’re not completely satisfied, you may request a return or exchange within 30 days of delivery.

To begin a return, please contact us at support@fewart.com with your order number and reason for return. Our support team will provide step-by-step instructions for processing your return or exchange.

Conditions for Returns and Exchanges

To ensure smooth processing, please make sure your item meets these conditions:

  • The return request is made within 30 days of product arrival.

  • The product is in its original, unused condition with all packaging and accessories intact.

  • Products must be returned using a trackable shipping method.

  • Items marked Final Sale, Gift Sets, or Hygiene-related accessories (e.g., beauty rollers, pads, or replacement heads once opened) are non-returnable for hygiene reasons.

  • Returns must be shipped from the same country in which the order was originally delivered.

  • Products showing signs of damage, misuse, or modification are not eligible for return.

  • If a return is made without prior approval, Fewart reserves the right to refuse acceptance.

Defective or Incorrect Products

If you receive a defective or incorrect item, please contact us within 30 days of delivery at support@fewart.com.
We will replace or refund the item at no cost to you, including shipping.

Please include:

  • Order number and clear photos showing the defect or incorrect item.

  • A brief description of the issue.

We’ll review and process your replacement or refund as quickly as possible.

Return Shipping Costs

  • For non-defective returns (e.g., change of mind), customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service, as Fewart is not responsible for returns lost in transit.

  • For defective or incorrect items, Fewart will cover all return shipping expenses.

Refund Method

  • Refunds are issued to the original payment method used during purchase.

  • Please allow 5–10 business days for the refund to appear in your account once processed.

Processing Time

  • Allow 7–14 business days for return verification and processing once your package reaches our warehouse.

  • You’ll receive a confirmation email once your return has been inspected and approved.

Important: Attention to Sizing (If Applicable)

Please review our size guide carefully before ordering.
We do not accept returns due to incorrect sizing if the product measurements were clearly provided on the website.

Customer Service Information

📧 Email: support@fewart.com
🕓 Response Time: Within 24 hours
💬 Chat Hours: Monday – Friday, 9 AM – 6 PM (GMT-8)

Fewart 30-Day Guarantee

Your satisfaction means everything to us.
If you’re not in love with your Fewart product, simply contact us within 30 days of delivery for a hassle-free refund or exchange — no complicated forms, no stress.

Fewart — Smart. Simple. Guaranteed.